TERMS & CONDITIONS

At African Home of Fashions, we are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. We believe in building strong, lasting relationships with our customers through trust, respect, and a commitment to resolving any issues promptly and professionally.

 

1. Customer Support Availability

• Customer Service Hours: Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM.

• Contact Methods:

  • Phone: 904-238-9293

  • Email: africanhomeoffashions@gmail.com

  • Website Live Chat: Available on our website for quick assistance.

 

2. Our Commitment to You

• Quality Products: We are dedicated to offering high-quality fashion items that reflect African culture and craftsmanship.

• Prompt Responses: We aim to respond to all inquiries and concerns within 24 hours during business days.

• Clear Communication: We will provide clear and transparent communication regarding order status, delivery, returns, and refunds.

 

3. Handling Complaints and Issues

• Complaint Resolution: If you are not satisfied with our products or services, we will work to resolve the issue as quickly as possible. Please reach out to us with details of your concern, and our team will assess and offer solutions that best suit your needs.

• Escalation Process: If you are not happy with the initial resolution, you may escalate your issue to a senior customer care representative by requesting further review.

4. Returns & Exchanges

• We are committed to ensuring that any damaged or defective products are addressed swiftly. Please refer to our Return & Refund Policy for more information on how to proceed with returns or exchanges.